JB Hi-Fi Gift Card Scam
We are aware of the current scam offering JB Hi-Fi Gift Vouchers in return for Facebook "likes" and the supply of personal information. This is a hoax, Please be aware of this scam, DO NOT "like", "share" or accept "event invitations" on Facebook or enter any personal details. For more information please visit scamwatch.gov.au
We respectfully request that if you are seeking employment opportunities that you do not contact our stores directly via email as this service is made available for strictly customer service purposes only. Please click here to see our current employment opportunities and application policy.
* Note:Email is copied to our support office Customer Feedback Officer
Addresses can not be altered once order has been submitted. Please cancel your order, then wait for your cancellation confirmation and afterwards create a new order with the correct details.
JB HiFi receives a very large number of promotional and advertising proposals and we are unable to respond to all requests. We review most proposals within 10 working days of receipt but will only respond to proposals deemed to be of relevance to our marketing plan.
Please Note:
- At present JB HiFi is not seeking to participate in sponsorship arrangements of any kind with individuals, events, media productions or organizations.
- JB HiFi stores are not authorized to approve any marketing proposals.
If you are seeking to purchase a large commercial quantity of goods (>$25,000) or a large quantity of gift cards (>$5,000) then our Commercial Division can assist. Click here
OUR ADDRESS
JB Hi-Fi Limited
Attn: Customer Feedback Officer
PO Box 561 Chadstone Centre VIC 3148
Australia
The Australian Consumer Law & Your Rights
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, JB Hi-Fi recommends you contact the manufacturer's customer assistance department (for a list of most manufacturer's customer assistance contact details, click here). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact the Store Manager of your nearest JB Hi-Fi store for assistance.
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